All items are shipped within 1-3 days of receiving the order unless it is a wholesale or custom order. Wholesale & custom orders take longer to complete and the shipping timeframes are discussed with customer before order is placed.
We typically ship using United States Postal Service (USPS) and try many times to use Priority Shipping. We are not responsible for lost or stolen packages once they are handed over to the postal service. We do try to accomodate for packages that are missing after a claim is filed.
You can reach out to us via email at: robinsonfamilysoaps.com to always get an update on your order/shipping or check the tracking email that is sent to you.
For international orders please allow 14-21 days for delivery but be aware that your package has to go through customs and we have no control over that turn around time.